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ASK YOUR CAREER COACH: Customers From Hell

Q. OUR company is quite a successful one. Established 25 years ago, we were the upstart in our industry. Today, we are the market leader, a position that we have held for the past 15 years. Unfortunately, many of our

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Posted in Advice

Crabby Customers Bring Companies Great Returns

TAKE a crabby customer smile and cash register sing. This is the secret of companies known for their excellent customer service – and outstanding sales records. Serving customers well, especially the difficult ones, is proof of a company’s dedication to

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Posted in Features
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