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BREAKTHROUGH COLUMN: Crosby And TQM Revisited

IT’S been nine years since I wrote about quality. In the July 7, 1997 issue of the Philippine Daily Inquirer, I wrote an article entitled “Quality Means Doing Things Right The First Time.” It was about Philip B. Crosby’s book,

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Posted in Columns

BREAKTHROUGH COLUMN: A Quality Story

IN 1970, a romantic drama film simply named “Love Story” topped the box office and reaped five Golden Globe Awards and one Academy Award as well as 11 nominations in prestigious award-giving bodies. The film was about a seemingly mismatched

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Posted in Columns

Gemba System: Key To Japan’s Competitiveness

IT is a place where ideas for continuous improvement are formed, put into practice, validated and refined. Amidst its bustle and noise, Japan’s industry leaders Taiichi Ohno of Toyota Motors Co., Akira Miyahara of Fuji Xerox and Soichiro Honda of

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Posted in Books
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