IT’S been nine years since I wrote about quality. In the July 7, 1997 issue of the Philippine Daily Inquirer, I wrote an article entitled “Quality Means Doing Things Right The First Time.” It was about Philip B. Crosby’s book,…

IN 1970, a romantic drama film simply named “Love Story” topped the box office and reaped five Golden Globe Awards and one Academy Award as well as 11 nominations in prestigious award-giving bodies. The film was about a seemingly mismatched…